BioFile Finder

How to use while working from home

• To use outside of the office, connect to the Allen Institute VPN. To be clear: you do not need to be on VPN to download the application, just to use it.
• N.b.: This application requires access to the public internet to work properly. If your VPN configuration blocks access to the public internet, you'll notice--among other potential issues--that usages of certain icons are replaced by placeholder boxes. Those boxes are still functional, but without seeing the icon, it may be difficult to know what function the boxes serve!

Tutorials

How to report an issue or otherwise get in touch

Maybe you think some data should be available but you can't find it, or maybe you found a way to crash the application. Maybe you'd be really excited if a particular feature is implemented, or maybe you just want to chat. In any case, it would be our privilege to hear from you.

We're fairly certain you know how to get a hold of the software engineering team (e.g., Slack, email, Zoom, Teams, etc), but here are a few additional channels that are out of the ordinary:

• Reach out to a member of your team that has been an ambassador to this project.
• If familiar and comfortable with JIRA, submit a ticket! (VPN required to visit JIRA).